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KGB AIRWAYS: PART THREE (OF FOUR)
When Leisha Hailey and her girlfriend kissed aboard a Southwest Airlines flight to Los Angeles, they quickly found themselves in trouble. Leisha Hailey A flight attendant told them that Southwest was...
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KGB AIRWAYS: PART FOUR (END)
The concept of “consumer rights” has not yet reached the airline industry. Under Federal law, as enforced by the Federal Aviation Administration, airline passengers have only the following guaranteed...
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TAKING ON KGB AIRWAYS: PART ONE (OF EIGHT)
With summer vacations fast approaching, tens of thousands of Americans will be traveling across the country to visit with loved ones. And many of them will become the victims of KGB Airways. In truth,...
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TAKING ON KGB AIRWAYS: PART TWO (OF EIGHT)
The First Amendment of the American Constitution guarantees freedom of speech. But some airline employees haven’t gotten the word. Click here: 3 Easy Ways to Tell If a Business Puts Its Customers...
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TAKING ON KGB AIRWAYS: PART THREE (OF EIGHT)
When Leisha Hailey and her girlfriend kissed aboard a Southwest Airlines flight to Los Angeles, a flight attendant told them that Southwest was “a family airline.” When they argued they were targets...
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TAKING ON KGB AIRWAYS: PART FOUR (OF EIGHT)
Under Federal law, as enforced by the Federal Aviation Administration (FAA) airline passengers have only the following guaranteed rights: If your flight is delayed (such as by bad weather) and you’re...
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TAKING ON KGB AIRWAYS: PART FIVE (OF EIGHT)
If you have a complaint against an airline, don’t waste your time with low-level Customer Service reps. If you want action, seek out those who are empowered to make it happen. But who are those people?...
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TAKING ON KGB AIRWAYS: PART SIX (OF EIGHT)
For your complaint to be addressed, it must first be put in writing–whether in a letter and/or an email. Most likely, several letters and/or emails. If you cringe at writing it yourself, you can ask...
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TAKING ON KGB AIRWAYS: PART SEVEN (OF EIGHT)
There’s a good chance you won’t be able to resolve your problem with the airline. In its September 3, 2009 issue, Time magazine warned that calling the airlines’ customer complaint lines would likely...
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TAKING ON KGB AIRWAYS: PART EIGHT (END)
Even if you feel you have an airtight case against an airline and want to sue, remember this: The vast majority of cases–civil and criminal–are settled outside of court. In civil cases especially,...
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